Shipping policy

Last updated: July 2, 2026

NOVA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). NOVA is powered by Shopify, which enables us to provide the Services to you. This Shipping Policy describes our procedures, timelines, tracking integrations, and conditions regarding the fulfillment and delivery of products purchased through our Services.

Please read this Shipping Policy carefully. By using and accessing any of the Services or making a purchase, you acknowledge that you have read this Shipping Policy and understand our fulfillment times, delivery expectations, and shipping protocols as described herein.

Order Processing Timeline

All orders placed on our store undergo a secure processing cycle to ensure accurate fulfillment, quality inspection, and protective packaging before leaving our fulfillment networks.

  • Standard Processing: Orders are typically dispatched within 2 to 3 business days (excluding weekends and statutory holidays) after payment confirmation.

  • Peak Season Node: During high-volume holiday seasons, major promotional events, or system-wide launches, order processing may take up to an additional 1–2 business days.

  • Address Modifications: It is the customer's sole responsibility to verify the accuracy of the shipping address at checkout. Address corrections or updates can only be accommodated within the first 12 hours after order submission by contacting our customer support team.

Delivery Windows and Transit Expectations

Once your order has been successfully processed and handed over to our regional logistics partners, standard transit times go into effect.

  • Standard Shipping Window: Under normal shipping and logistical conditions, delivery universally takes between 6 to 12 business days.

  • Multi-Item Shipments: To ensure you receive your items as quickly as possible, multi-item orders may occasionally be split and fulfilled from different fulfillment centers. In these instances, you will receive distinct tracking codes for each package at no additional cost.

  • Force Majeure and Disruptions: Delivery timelines are estimates and not explicit guarantees. External factors beyond our direct control—including severe weather anomalies, customs delays, labor strikes, or regional carrier bottlenecks—may occasionally cause transit delays.

Consignment Tracking and Notifications

Transparency is foundational to our operations. Every single order fulfilled through our Services is equipped with end-to-end tracking integration.

  • As soon as your shipment passes into the regional carrier network, an automated delivery dispatch communication containing your direct tracking URL and unique identification number will be issued to your registered checkout email address.

  • Please allow 24 to 48 hours from receipt of the tracking email for the logistics network to scan and update the initial tracking status.

Customs, Duties, and Import Tariffs

Our network ships globally to bring our products directly to your location. Please note that the final displayed price at checkout covers product costs and baseline shipping services. Any supplementary cross-border import fees, custom duties, clearance premiums, or local statutory sales taxes issued by destination countries remain the sole financial obligation of the importing customer.

Damaged, Lost, or Delayed Packages

While the vast majority of our packages arrive promptly and safely, exceptional external logistical disruptions can happen.

  • Delayed Deliveries: If your delivery timeline extends past 20 business days due to unexpected regional delays or customs holdups, please immediately notify our support desk so we can log an official query with the carrier.

  • Damaged Transits: If your package arrives structurally compromised, please retain all external packaging layers and take clear digital photographs. Forward this documentation to our customer support inbox within 48 hours of receipt for an immediate investigation and replacement dispatch.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time, including to reflect changes to our fulfillment practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our fulfillment practices or this Shipping Policy, or if you require assistance tracking your shipment, please email us at novastore.help@outlook.com